Our referral process

NHS Patients

Patient Choice means that patients have a right to choose where they receive their NHS treatment and includes independent hospitals such as The Horder Centre. Horder Healthcare is a qualified provider and offers NHS services without charge to the patient.

If referred for treatment patients can book online via the NHS e-Referral Service (eRS) using the unique booking reference number (UBRN) provided by their GP. Visit www.nhs.uk to book via eRS. Patients can select a consultant as well as time and date of their appointment. Alternatively, GPs can book appointments on the behalf of the patient in the same way. Upon receiving the electronic referral The Horder Centre will contact the patient directly with details of their appointment.

Depending on the geographical locations of some GP practices, clinical commissioning groups (CCGs) may have appointed a referral triage service to manage all musculoskeletal (MSK) referrals. This does not affect Patient Choice and both GP and patient can make a decision on where and by which surgeon the patient can be treated for surgery. The referral triage service will respect this decision and ensure that it is still the choice of the patient.

Self pay patients

Patients can self pay which means paying for their own procedures, treatments and services themselves following an initial consultation. They will get a tailored, inclusive price for treatment based on their condition. Initial consultation and pre-op diagnostics are not included in the treatment package price. Horder Healthcare works with Zebra Health Finance to potentially remove a large barrier preventing patients from receiving treatment. Patients should call 01892 600865 or email pp@horder.co.uk to contact our dedicated private patient pathway team.

Insured patients

Patients with private medical insurance who would like to choose The Horder Centre for their treatment will need to check with their insurer that they are covered for the treatment they require, including outpatient appointments. We are recognised by the majority of medical insurance companies.

Admission criteria

For surgery, we are able to treat patients who are 18 years of age or older. Patients with the following are not suitable for surgery at The Horder Centre:

  • An American Society of Anaesthesiologists (ASA) score higher than 3 (whether stable or unstable)
  • An ASA score of 3 that is unstable
  • Sleep apnoea/using CPAP
  • Myasthenia gravis (inherited muscle weakness disease)
  • Malignant hypertension
  • Known or anticipated difficult airway
  • Sickle cell disease
  • Myocardial infarction <6 months
  • Cerebrovascular accident <6 months
  • Drug eluding stent insertion <12 months ago
  • Bare metal stent insertion <6 weeks ago
  • Stage 5 chronic kidney disease
  • Life threatening/severe latex allergy
  • Cardiomyopathy
  • Congestive cardiac failure
  • Body mass index (BMI) of 40 or above
  • Absolute weight of above160kg
  • Haemoglobin <10g/dl
  • Uncontrolled blood pressure
  • Untreated communicable infections
  • A history of stage 4 kidney disease with a glomerular filtration rate <30 (will be considered for surgery subject to individual pre-morbidity and general health condition)

For Physiotherapy, we are able to treat both adult and child private patients and NHS patients age 18 and above. Should any clarification be required on the above categories, you can discuss this further with our Hospital Manager.

Outstanding services for all patients

Get referred to Horder Healthcare today

Horder Healthcare provides the highest quality services to NHS, privately insured and self pay patients, from initial consultation and diagnostic tests right through to surgical treatment and rehabilitation.

We are a charity

We reinvest our profit to benefit more people and help us achieve our aim of advancing health.