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Making a difference – Horder Healthcare’s Impact Report 2017

Posted on Monday 18 December 2017 in Announcements

Our Impact Report 2017 has now been published, highlighting our achievements for the past year, as we continuously look at ways we can take Horder Healthcare forward for the benefit of our patients and our people who work hard to deliver a service that really makes a difference.

As an independent healthcare provider, Horder Healthcare treats both NHS and private patients offering a first-class care service to thousands of people across the South East of England.
Between October 2017 and September 2017, nearly 34,000 patients underwent physiotherapy while just under 25,000 had consultant outpatient appointments. A total of 4,367 had orthopaedic procedures with 847 undergoing plastic procedures.

We are delighted that 99% of our patients were likely or very likely to recommend Horder Healthcare to friends and family, 97.8% rated their experience as very good or excellent and 98.3% felt that the cleanliness of The Horder Centre and The McIndoe Centre was very good or excellent.

The dedication of our team and our five core values of caring, friendly, quality, integrity and pride shone through in our CQC inspections at both The Horder Centre, where we received a rating of “outstanding” overall and The McIndoe Centre with a rating of “good” overall.

We have opened a new ophthalmology suite, featuring the latest in diagnostic equipment at The McIndoe Centre, so that our internationally renowned team of consultant ophthalmic surgeons are under one roof enhancing the quality of service for patients.

Our ethos of advancing health has been seen, not only in our promotion of healthy living, but within our own team. Our MSK Clinical Quality Manager Matthew Carr has conducted a pioneering national research study that could result in changes to care in the future.

We are committed to long term training excellence and as a City and Guilds Training Centre we are training an increasing number of clinical staff across our organisation and are introducing more Internal Quality Assurers to give more people the opportunity to achieve their goals.

We feature stories from patients both at The Horder Centre and The McIndoe Centre who talk about their own experiences and the hugely positive impact that surgery has had on their lives.
Finally, we give you the chance to meet some of our dedicated 50-strong team of volunteers who carry out such a vital role in supporting both the clinical and administrative teams across the charity.

To download our Impact Report 2017 please click below.

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Leave feedback about Horder Healthcare or read patient reviews — NHS Choices website

Horder Healthcare is regulated by Care Quality Commission to provide care — Read the full report