The Horder Centre has received a glowing standards’ report after an unannounced inspection by the Care Quality Commission last month.
The inspection process, which checks the standards of all hospitals and care services in the UK, concluded that The Horder Centre fully met all five standards of care (respecting and involving people who use the service; care and welfare of people who use the services; management of medicines; requirements relating to workers and assessing and monitoring the quality of service provision).
The report reveals that patients spoke of the “exceptional service”, that they were treated with “great respect” and would “recommend the service to anyone.” Staff were described as “approachable” and “efficient and kind” and patients said they felt their opinion mattered
Other highlights identified by inspectors included:
• Patients being cared for in a way that was “respectful, attentive and professional”
• A patient satisfaction survey where all patients felt confidence in the clinical staff
• Effective systems in place to identify, assess and manage risks for everyone using the service
Horder Healthcare Director of Clinical Services, Rachel Dixon said: “Quality of care for all our patients is of paramount importance to everyone at Horder Healthcare so we are very pleased that this has been highlighted by inspectors. This is recognition of the hard work and dedication of all our staff who continuously strive to maintain our very high standards.”