We are pleased to announce that our Impact Report 2018 has now been published, highlighting our achievements for the past year, as we continuously look at ways we can take Horder Healthcare forward for the benefit of our patients and our people who work hard to deliver a service that really makes a difference.

Quality care for all

As an independent healthcare provider, Horder Healthcare treats both NHS and private patients offering a first-class care service to thousands of people across the South East of England.

Between October 2017 and September 2018, nearly 30,000 patients underwent physiotherapy while 31,000 had consultant outpatient appointments. A total of 4,463 had orthopaedic procedures with 908 undergoing plastic procedures.

We are delighted that 98% of our patients were likely or very likely to recommend Horder Healthcare to friends and family, 99% rated their experience as very good or excellent and 98% felt that the cleanliness of The Horder Centre was very good or excellent.

As a leading healthcare provider, we strive for excellence in every aspect of our service to our patients and our community. Here are some highlights from across the organisation that demonstrate our commitment to this ideal and illustrate how Horder Healthcare contributes to the wider healthcare sector.

• National Joint Registry Quality Data Provider for 2017/18
  We were delighted to receive recognition for our commitment to patient safety and be named as a National Joint Registry (NJR) Quality Data Provider for 2017/18, after successfully completing a national programme of local data audits.
• PLACE Audit 2018
  The Horder Centre scored well above the national average for its care environment in a patient-led assessment for 2018.
• Outstanding Care
  The Horder Centre was highlighted as ‘outstanding’ in the Care Quality Commission’s (CQC) first comprehensive review of independent acute hospitals in England.
• MSK Physiotherapy: Improving the Pathway for NHS Patients
  we have started several new processes within the service to bring forward patients where it is appropriate to do so which in turn should reduce the waiting times for everyone.
• Opening of New Day Services Unit
  In 2018 the major building work concluded and saw the opening of our brand new Day Care Services Unit at The McIndoe Centre.
• Sentinel Lymph Node Biopsy (SLNB) Service
  SLNB is currently the most accurate way of detecting the early spread of melanoma cells to other parts of the body. Consultant Plastic Surgeons Mr Siva Kumar and Mr Sam Orkar were instrumental in developing and implementing this life-changing diagnostic tool.

Read Impact Report