We are pleased to announce that our Impact Report 2019 has now been published, highlighting our achievements for the past year, as we continuously look at ways we can take Horder Healthcare forward for the benefit of our patients and our people who work hard to deliver a service that really makes a difference.

Quality care for all

As an independent healthcare provider, Horder Healthcare treats both NHS and private patients offering a first-class care service to thousands of people across the South East of England.

Our Impact Report for 2019 focuses on our commitment to create specialist centres of excellence, highlighting the exceptional standards of all our staff.

Between October 2018 and September 2019, nearly 29,000 patients underwent physiotherapy while 33,679 had consultant outpatient appointments. A total of 4,641 had orthopaedic procedures with 1,237 undergoing plastic procedures.

We are delighted that 98% of our patients were likely or very likely to recommend Horder Healthcare to friends and family, 99% rated their experience as very good or excellent and 98% felt that the cleanliness of The Horder Centre was very good or excellent.

Here are some highlights from our Impact Report:

  • The McIndoe Centre 20th anniversary
    On the 24th October 2019, we celebrated the 20th anniversary of the re-furbished hospital which bears the name of Archibald McIndoe, 80 years after he first arrived at East Grinstead. His wartime work here as a Consultant in Plastic Surgery to the Royal Air Force was to become legendary.
  • PLACE Audit 2019
    The Horder Centre scored well this year in the Patient Led Assessment of the Care Environment (PLACE). Although NHS England/Improvement said the results were not comparable due to the significant revision of the question set, we are pleased with our set of results which show a slight overall increase.
  • National Joint Registry (NJR)
    Horder Healthcare continues to share performance data with the NJR to monitor the effectiveness of these different types of surgery, which enables us to offer the highest quality rated prosthesis to patients.
  • MSK Physiotherapy: Significantly improving the pathway for NHS patients
    Over the last few years, Horder Healthcare has seen an increase in the number of referrals received for outpatient MSK Physiotherapy. The increased demand has required us to ensure that patient pathways into the service are optimised as much as possible. We have started several new processes to achieve this, which has also reduced the waiting for everyone.
  • Getting it Right First Time (GIRFT)
    The Horder Centre has been a pilot site for the GIRFT programme in the
    independent sector during 2019. GIRFT is a national programme designed
    to improve medical care within the NHS by reducing unwarranted variations
    and sharing best practice. 
  • National Ophthalmic Database
    The McIndoe Centre will start to provide data for the National Ophthalmic Database (NOD), to be used in its national audit of cataract surgery outcomes across England and Wales. Each year the NOD audit produces an annual report that provides updated benchmark standards of care, which can be used by Trusts and surgeons to recognise and action areas for quality improvement.

Read Impact Report

Page last reviewed on 09/11/2020

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