The Horder Centre has scored well above the national average for its care environment in a patient-led assessment earlier this year.

We were one of 270 healthcare organisations in England assessed for cleanliness, food and hydration, provision of care with privacy and dignity and meeting the needs of patients with dementia or a disability.

The Horder Centre scored between 99.71% for cleanliness and 88.66% for meeting the needs of patients with dementia compared to the national average of 98.5% and 78.9%. 

Other scores included 98.04% for food, 92.86% for privacy, well being and dignity, 99.5% for appearance and maintenance and 94.96% for provision of care for people with a disability – all above the national averages of 90.2%, 84.2%, 94.3% and 84.2% respectively. 

Nearly 1,200 assessments were carried out nationwide between March and June for the 2018 Patient-Led Assessments of the Care Environment (PLACE) Programme. They are an annual appraisal of the non-clinical aspects of NHS and independent healthcare organisations and patients must make up at least half the assessment team.

Horder Healthcare Head of Corporate Support Services Guy Heasman said:
“This annual assessment focuses on areas that matter to patients, families and carers so we are delighted to have scored higher than the national average in every category and we will continue to strive to achieve even higher results in the future.”