She added: “From my first consultation to the moment I left, the service at The Horder Centre was first class. There is clear emphasis on genuine care, compassion, cleanliness, empathy and viewing the patient holistically. I am now deeply reassured that when I require future orthopaedic procedures that I will be able to have those done at The Horder Centre by highly experienced surgeons at the top of their field while being cared for by their wonderfully supportive staff.”
Fi said she believed what made The Horder Centre different was the way it created an ethos of patient care and focused on the best possible outcome for each patient.
“This is embodied in the way that all of the staff, without exception, from the consultants, nurses, physiotherapists, administration and cleaning staff interact and work with the patients. It’s evident in the language they use and the gestures of care and thought that they undertake that go above and beyond the “usual” service you’d expect.”
Fi adds: “Before the Paralympics there are two years of intense work, learning, focus and execution so for me it is a daily process. Nothing can ever be taken for granted and everything must be earned… if I can make it, it will be down to a wonderful team of people who have supported me on my journey.”
