We are driven to create the best possible environment for our patients, ensuring their safety, comfort and wellbeing at every point of their journey is catered for to the very highest standard. This is reflected in our extremely low infection rates, our high levels of  patient feedback and our excellent clinical outcomes.

In addition to this, we focus on other important elements such as ensuring our patients are provided with fresh nutritious food to enhance their recovery and wellbeing, and also caring for patients with pre-existing conditions that may require a different approach such as dementia.

 

Cleanliness

To prevent the spread of infection it is crucial to follow stringent infection control procedures. All staff who work for Horder Healthcare are fully trained to ensure they continuously meet our exceptional levels of hygiene and cleanliness. Our own housekeeping team ensure the hospital standards are exceeded.

Staff and visitors are requested to wash their hands and use alcohol gel before and after they have been into patient areas to help prevent and control any infections. We also ask that visitors do not sit or lie on the patient’s bed, to prevent germs that may be on clothing coming in to direct contact with a patient’s wound.

As a precautionary method, we also request that visitors do not come to the hospital if they are unwell e.g. suffering from diarrhoea, vomiting, flu or chicken pox. If visitors have any doubts they should check with ward staff before visiting.

The Ward Sister ensures that cleaning regimes meet our strict standards and daily checks are made by the Housekeeping Supervisor. Monthly internal audits by the Hotel Services Manager take place against national specifications set by The National Patient Safety Agency (NPSA) to ensure the highest standards are maintained.

Environmental assessments have been conducted annually to check the cleanliness of the hospital and results have always been worthy of praise. Since April 2013 these assessments changed to become Patient Led Assessments of the Care Environment (PLACE) with patient assessors leading and assisting with the audit. The results will continue to be registered with the Care Quality Commission (CQC).

The level of a hospital’s cleanliness is a key contributor to the rate of infection spread. At Horder Healthcare, we are proud of our extremely low infection rates.

Privacy and Dignity

Every patient has a right to receive high quality care that is safe, effective and respects their privacy and dignity. As an inpatient at The Horder Centre you will have your own room and shower and toilet facility. If recovering from a day surgery procedure you will have your own cubicle to recover in with access to single sex bathroom facilities.

You may share some communal space, such as day rooms or dining rooms, however you will choose whether you wish to use these areas. It is likely that you will see both men and women patients as you move around the hospital. It is encouraged that as soon as you are fit enough you will wear your own clothes to support independence and enhance privacy and dignity.

Care for patients with dementia

In 2016 Horder Healthcare launched The Butterfly Scheme across both The Horder Centre and The McIndoe Centre. The Butterfly Scheme provides a system of effective care for those with dementia or experiencing memory problems.

All clinical staff at Horder Healthcare are given a training session by the Butterfly Scheme co-ordinator so that they can offer good dementia care to patients who need it.

The Butterfly Scheme has been adopted by more than a hundred hospitals across the UK where the butterfly logo is used to show patients that staff and carers have been equipped with the essential skills, meaning patients can receive care that is tailored to their needs. All staff that interact with patients are trained to offer a specific five point targeted response so they can provide reliable and insightful support.

For more information regarding The Butterfly scheme please visit www.butterflyscheme.org.uk.

 

 

Freshly prepared food

We believe that food has an important part to play in not only the physical recovery of our patients but also their wellbeing too. Undergoing major surgery and staying in a hospital can seem daunting, which is why we provide our patients with flavourful, fresh nutritious food that can help provide a little comfort at this time.

Our team of trained chefs freshly prepare every meal from scratch. Seasonality and food provenance is extremely important to us so we source ingredients and suppliers locally where we can, this helps reduce miles from ‘gate to plate’ and increases the quality of our food too.

Our recipes are created by our Chef Manager and approved by an external nutritionist to ensure they are balanced and offer the right amount of nutrients to aid recovery after surgery. They produce a varied and interesting menu to suit all tastes and cater for any special dietary requirements.

We are currently working towards gaining Soil Association Accreditation, a guarantee which means all produce used in food preparation meets the highest standards of sustainability and quality.

Our modern kitchen and dining room was opened in 2014 by ‘Masterchef: The professionals’ winner Steven Edwards. Specially designed for patients and staff to create a light and natural environment and reflecting the Ashdown Forest nearby, this space is a wonderful area for patients to sit with visitors and family and enjoy a meal outside of their room. We also have our own herb gardens which we use in our cooking to add enhanced flavour.

Steven created a signature dish to celebrate the opening of the kitchen, this delicious recipe is a real favourite with patients and we are delighted to share the recipe in our Healthy Living section should you wish to try at home.

Outstanding services for all patients

Get referred to Horder Healthcare today

Horder Healthcare provides the highest quality services to NHS, privately insured and self pay patients, from initial consultation and diagnostic tests right through to surgical treatment and rehabilitation.

We are a charity

We reinvest our profit to benefit more people and help us achieve our aim of advancing health.

Patient Testimonials

  • David Summers

    Hip Replacement (total) | The Horder Centre

    "After I broke my leg, I had one leg half an inch shorter than the other so always had to wear orthotics. Now for the first time, this isn’t the case. At the Horder I was blessed with a top surgeon, Hugh Apthorp, and the quality of nursing was excellent. There were real elements of old fashioned nursing care. The food was excellent and everything was of a much higher standard than I expected.

    Walking has always been such an important part of my life and I now feel that I can plan ahead for some of the experiences that I was beginning to fear would elude me before I had my hip replacement.”

  • Lyn Thomas

    Hip Replacement (total) | The Horder Centre

    “I limped through 2013, constant pain mitigated slightly by exercises and drugs. I began to think of myself as disabled. Not getting a parking place near my destination could reduce me to tears.

    When I finally decided to have a hip replacement, I was in The Horder Centre for two nights, then home walking on two sticks. For me it was a miracle to be able to walk again, without pain. The expertise of my surgeon Hugh Apthorp was key as he is a genius but I am extraordinarily grateful for the care and exceptional nurses at The Horder Centre which is a beautifully designed facility. Everyone was so efficient and kind.”

  • Dr Lee

    Knee Replacement (total) | The Horder Centre

    “My experience was absolutely marvellous but the two things that made the most impression were the care and cheerfulness of everybody, even the person who dropped off the newspaper was cheerful, and when people are like that, you can’t help but be the same.”

  • Josephine Mitchell

    Cosmetic Surgery | The McIndoe Centre

    “I had different surgery options after the radiotherapy but I felt this one was the best one for me. Mrs Hazari was marvellous and the staff were so caring and helpful. It was a difficult time for me because I could hardly move after the operation so needed a lot of care.

    I would thoroughly recommend The McIndoe Centre. I felt very secure there. It’s a lovely place and the food was fantastic. I only wish I could have eaten more of it!”

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