Page last reviewed on 09/06/2020

As the situation around coronavirus (COVID-19) continues to evolve, we are doing everything we can to protect the health and wellbeing of our patients, members of the public and employees.

Visitors Policy Update

In order to protect our patients and our staff, we have taken the unfortunate decision of introducing a no visiting regime* in line with the NHS. Patients requiring individual carer support will be permitted in agreement with senior clinical staff.

* Exceptions to this will be made on an individual’s needs assessment and decisions will be made in advance made by the senior clinical team. Please do not attend site if we do not have your name as the nominated visitor as we will have to turn you away. Visiting times will be strictly restricted to 1 hour only. 

Supporting the NHS

As a result of Horder Healthcare supporting the NHS, all non-essential outpatient services across all sites have been cancelled. This includes outpatient clinics, pre-assessment and MSK services. This comes after the decision was made to cancel elective surgeries.

These changes are to support a major deal that has been struck between the NHS and the nation’s independent hospitals to expand hospital capacity to help battle coronavirus.  

This deal is the first of its kind ever and includes the provision of 8,000 hospital beds across England, nearly 1200 more ventilators, more than 10,000 nurses, over 700 doctors and over 8,000 other clinical staff.

We would like to apologise to all patients who are affected and we are in the process of informing them. We appreciate these unprecedented changes at Horder Healthcare will cause huge disappointment for some, but this is a necessary move to help support the NHS.

We understand this is a very challenging time for everyone and thank you for your patience and understanding.

» Read our CEO statement

Symptoms of COVID-19

Following advice published by NHS, please do not leave your home if you have either:

  • high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • loss or change to your sense of smell or taste – this means you've noticed you cannot smell or taste anything, or things smell or taste different to normal
  • No one in your household should leave home if any one person has symptoms.

Find out how to get a test, and how long to isolate, at

See latest guidance from Public Health England


Public Health England (PHE) recommends that the following general cold and flu precautions are taken to help prevent people from catching and spreading COVID-19:

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze.
  • Put used tissues in the bin straight away
  • Wash your hands with soap and water often – use hand sanitiser gel if soap and water are not available.
  • Try to avoid close contact with people who are unwell.
  • Clean and disinfect frequently touched objects and surfaces.

Useful Links

Public Health England government guidance

NHS 111 online coronavirus service

NHS Stay at Home Guidance

Page last reviewed on 09/06/2020